Faqs

When will my order be processed?

Processing times are 2-4 business days, please allow longer processing during high volume times. Such as; holidays, post office delays and vacations. You will be notified if there is a longer processing time for your order. 

How long is shipping?

Typically shipping is 5-7 business days for U.S based orders, excluding holidays and weekends.

During holiday season please order in advance if you want to recieve your order on time. You may purchase expeditated shipping but due to employee shortages at the post offices, please expect delays. Unfortunately, we cannot control the speed of the post office employees but we can try our best to get your order to you in a timely manner.

What do I do if my package is lost or stolen?

Please check with anyone in your home or your neighbors for your package. If your issue is still unresolved please contact the post office/police in your area immediately. They should be able to help you make a case and get this issues resolved. Please contact us with any concerns at  

What do I do if my address is wrong?

Please immediately contact us within 48 hours of placing your order, we cannot be held liable for your package being sent to the wrong address.

Do you accept returns if I don't like the scent or color of my item?

We will gladly accept any returns for items that have not been opened, used and are still in it's original packaging.  Final Sale, Clearance, Discontinued, Seasonal, Limited Collection and Gift Cards are NOT eligible for a Refund, Return or Exchange. These items make great gifts, please consider giving them to family, friends or coworkers.

What kind of wax is used in your products?

We use a soy and beeswax blend in our wax melts. Soy and beeswax burn cleaner, they are much more eco friendly and made from natural sources. Consider using soy or beeswax based items for all fragrance needs in your home/business.

Note:

Each wax melt is unique in colorant, shape, size and volume. They are handmade and there will be slight errors in how they look. This will not affect how they smell at all! We believe it actually gives each wax melt its own personality. You will also notice some of our wax melts have a “snowflake” or frosty look. This is completely normal as we use soy wax in our wax melts. Soy wax when cooling, tries to go back to its original form. Soy wax also likes to cool too quickly which in turn causes it to frost. We promise your wax melts will still smell amazing!

How To Use:

We recommend breaking off 1 piece or 2 small pieces per use. Our melts may last up to 5 days depending on how long you melt them for. We found that melting only 1 piece of the wax melt for 3-4 hours per day will give you up to 5 days of fragrance. As the days continue, the fragrance will get weaker. If you prefer a stronger fragrance, please use no more than 2 pieces in your wax warmer.

How To Clean:

You may melt the wax down and take a cotton ball/paper towel to soak up the old melted wax. You may also melt the wax just enough to get it to pop out of your wax warmer. About 15 seconds of this method should work fine. Please use caution, as your wax melter may be hot. Once the wax melter is clean, place a new piece of wax in and continue to enjoy your favorite fragrance!